Our Office Support staff performs an assortment of administrative and clerical duties to cover any duties associated with the delivery of customer requirements. They serve as information and communication focal points; organize and maintain paper and electronic files; conduct research; and disseminate information via the telephone, incoming and outgoing mail, websites, and e-mail. They prepare agendas, make arrangements for project meetings and take meeting minutes. They also coordinate instructor assignments and classroom registration when necessary. In addition, they use a variety of office equipment, such as fax machines, photocopiers, scanners, and videoconferencing/telephone systems. Further, they use computers to perform tasks; e.g., creating spreadsheets; writing correspondence; managing databases; and creating presentations, reports, and documents using desktop publishing software. They may also negotiate with vendors, purchase supplies, manage areas such as our training libraries, and retrieve data from various sources. In addition, they may provide training and orientation for new project staff; conduct research on the Internet; and operate and troubleshoot new office technologies. They may be required to handle more complex responsibilities such as reviewing incoming memos, submissions, and reports to determine their significance and to plan for their distribution. They may also conduct research and prepare statistical reports.