Ancillary Leadership Courses (Click on the course titles to download outlines.)

 

Accountability and Productivity
Employees must understand the choices they make determine the outcomes. As an employee, you are responsible for getting work done and using your own judgment with minimum risk. Through this training you will learn a systematic approach to making sound judgments, how to focus on high priority goals, how to develop a plan to achieve your goals, and more.

 

Behavioral & Performance-Based Interviewing Techniques

This two-day workshop concentrates on the pre-interview preparation, developing questions and their value, the interview techniques that get specific, behavior-based examples of past performance, and the strategies that follow through on this process. In addition to the work of Tom Janz, this workshop draws from the work of Stephen Jackson, who takes the behavioral interview one step further with a twelve-step process to hiring top performers.

 

Change Management

Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced with the reality of implementing changes imposed by senior management. Managers who have an understanding of the dynamics of change are better equipped to analyze the factors at play in their own particular circumstances, and to adopt practical strategies to deal with resistance. This one-day workshop will provide strategies for you and your employees to deal with change in the workplace.

 

Coaching - A Leadership Skill

Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization. This one-day workshop will help you become a better coach in all senses of the word.

 

Conducting Effective Meetings

Are you frustrated with the way meetings are going?  Do they lack focus; are there times some members of the group dominate the proceedings, and are you not always sure who should attend? Are you looking for a way to structure meetings to make them more effective yet at the same time maintain an open atmosphere? This one-day workshop not only covers the simple need of meeting structure, but includes some intervention strategies as well.

 

Conducting Effective Performance Reviews

Research has shown that organizations that conduct performance reviews are more successful than those who do not have a system in place. The first step in a basic system is to develop standards of performance that all employees can understand and agree to.  Setting performance objectives to aim for will give supervisors and employees a like focus, and targets to aim for. Supervisors must also learn how to coach and give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Defensible performance reviews are the culmination of all these activities.

 

Leading a Customer Focused Team

The need for leading, promoting and enhancing a customer focused culture is essential within government agencies. This workshop will help managers/ leaders create customer satisfaction in whatever business units they work within.

 

Developing High Performance Teams

Your success as a manager can often depend on how well your team operates.  How are their problem-solving skills? Are they enthusiastic and motivated to do their best?  Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual team members, this workshop is a practical look at current leadership strategies that work.

 

Facilitation Skills

It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetings—they all take time. There has been a growing realization that we have to pay attention to the “process” elements of meetings, if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to “facilitate” rather than “instruct” or “manage” their meetings and training sessions.  How can you facilitate, rather than control, group decision-making and team interaction? With no formal training, people may find it difficult to make the transition from “instructors” to “facilitators.” This course will help you gain the skills required to become an effective facilitator.

 

HR for the Non-HR Manager

This is a two-day overview of human resource issues facing today's business owners, managers and human resource support staff. You do not always have the expertise to deal with the many employee relationship issues you face, and yet you will be expected to make decisions that are both effective and legal.

 

Learning to Delegate Effectively

Effective delegation is one of the most valuable skills you can master.  It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization. Delegation is often one of the hardest skills for a manager to master.  However, the skill can be learned. This workshop will explore many of the facets of delegation: when to delegate, and who to delegate to. We will also go through the delegation process step by step, to see where the pitfalls lay, and what we can do about getting around them.

 

Learning to Listen

Most people think the only message that will be heard is one of urgency. However, in today’s fast-paced world, even urgent messages may be ignored. Becoming an active listener will promote productivity and success by helping to extract important details from every message. This course will help participants become better listeners by demonstrating how listening skills build either barriers or bridges.

 

Mentoring

Mentoring is a rewarding relationship that benefits the participants and the organization. The relationship is now seen as a process of two people working together for mutual gain and enrichment based on their shared experience. This course will provide the participant with the tools to understand the unique role of mentors in today’s workplace, determine the most effective mentoring style for their situation, establish agreements to ensure a successful and rewarding relationship, and avoid behaviors that may interfere with mentee growth and development.

 

Motivating Your Workforce

It’s no secret.  Employees who feel they are valued and recognized for the work they do are more motivated, responsible and productive. This is a busy one-day workshop to help supervisors and managers create a more dynamic, loyal and energized workplace. This course is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.

 

Negotiating for Results

This course teaches students the basics of negotiations. Students will learn how to identify objectives and variables, establish negotiation requirements, research the other party, determine concessions, formulate a plan for agreement, and determine the logistics of a negotiation. Course activities also cover: negotiation and facilitating communication; questions a person should ask and appropriate responses; and situations that require a specific negotiation style. Students will also learn how to gain control during negotiations, use various negotiation tactics, and deal with unethical negotiation tactics. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

 

Performance Management

A course for supervisors who wish to acquire a further understanding of the supervisory management position, to better understand themselves and others through completing and interpreting  the application of the Myers-Briggs Type Indicator, to develop their problem solving and decision making skills, and to explore performance management issues.